Direct answer
If the live page no longer shows the personal information but Google still does, use Google's outdated-content or refresh tools for that URL. If the live page still shows the address or phone number, a refresh will not help. Remove or redact the source first, or use Google's personal-information removal path when the result is eligible.
Stale snippets are a different problem than live listings
People often say 'Google still has my address' after a successful opt-out. Sometimes they are right about Search and wrong about the source. The people-search page is gone or redacted, but the result title, snippet, or cached impression still shows the old street.
A refresh request tells Google the important content changed. It is not a request to delete a page that is still publishing the same facts.
Check the live page before you file anything
Open the result. If the address is still on the website, Google is doing its job as an index. Filing a refresh in that case wastes a week and leaves the exposure in place for Bing, social shares, and anyone with the URL.
- Open the exact Google result URL.
- Confirm whether the live page still shows the address, phone number, or other personal field.
- If the live page is clean, use Google's outdated-content refresh for that result.
- If the live page still exposes the information, submit the source opt-out or a Google personal-info removal request instead.
- Recheck Search after Google processes the request. Recrawl time varies.
Personal-information removal is the other Google tool
Google also lets you ask to remove certain private contact details from Search, including an address, phone number, or email in some situations. That path can reduce Google visibility even when you do not control the website.
Google is explicit that this does not take the information off the source site or off other search engines. Use it as coverage, not as the whole cleanup.
How Unlisted sequences the two Google paths
Our workflow is source removal first, Google second. After a people-search listing is removed or materially changed, we request a refresh so the old snippet does not keep doing the damage. Where a result still shows eligible personal information, a Google removal request can be the parallel step.
We keep those statuses separate in the dashboard because 'removed from the source' and 'Google caught up' are not the same event.
Primary resources
FAQs
How long does Google take to remove or refresh a result?
There is no single SLA. Some refreshes update quickly after a recrawl. Others take longer, especially if Google still considers the snippet representative. If the source page never changed, the wait will not fix it.
Will a refresh hide the page from every search?
No. A refresh updates Google's record of that URL. Other search engines, cached shares, and the source site are separate.
Can I refresh a result if I only dislike the page?
The outdated-content tool is for cases where Google's result no longer matches the live page, especially when sensitive information was removed. It is not a general takedown button for lawful pages you do not like.
See what is exposed now
Run a free scan to find Google-indexed source pages that may be showing your personal information.